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Online Backup Solutions. Which One Should I Choose?

I've been researching new backup solutions for both online and offline backups of my development computers. I don't just want to backup a few files, I need disaster recovery (if my machine completely fails, I want to be able to replace the HDD (or computer) and be able to restore it back to the way it was in a few clicks).

For years I've been backing up my PCs using Acronis True Image Home to my local NAS drives. This works great for local backups, but I moved to a Mac last year and haven't found a backup software I really like yet that does compression as well as Acronis (currently PC-only) and offers something close to a GFS backup solution.

But this blog post is to discuss online backup solutions. While I continue to try different offline backup solutions to backup my data to my NAS drives, I really need an offline backup solution for redundancy.

Here are a list of some solutions I've been researching. I'd be grateful to hear people's thoughts on the products or to hear what other people are using that they might suggest to consider. I need something that can backup my Macs (most important), but if there is a product that can backup my PCs as well, it would be preferred:

  • Jungle Disk: Offline storage powered by Amazon S3. Very affordable at only 15 cents per gigabyte per month (and you only pay for what you use).
  • CrashPlan: A really cool product that allows you to use either their online storage facilities, or backup to your own servers (online and offline). You can even do redundant backups (backup to multiple devices, both your own devices and their online backup facilities). I really like this option, except it doesn't (yet) have an option to just backup to offline HDDs (like my NAS) without involving another OS (I say "yet" because their site lists that they are working on that option and may be offering it soon). Check out their video for a pretty cool demonstration.
  • Mozy: An online-only backup solution. This one has been around for a while. It still doesn't appear to officially support Mac OS 10.5 yet (like CrashPlan), but I've had friends say they're using it without a problem. I believe it deletes your data after 30 days.
  • Carbonite: An offline backup solution. This is a very enticing solution... only $49.95 per year with no file storage capacity storage limitation. What's that you say? You heard me correct. The downside is that its Windows-only (and I need a solution for the Mac). Still, it was worthy to list here. I believe it deletes your data after 30 days.
  • iDrive: Looks like a pretty cool online backup solution, but their pricing os too high for the amount of data I need to backup and it's Windows-only.
  • Drobo and DroboShare: Okay, I know... this product doesn't belong on this list of online backup solutions, but it was too cool not to talk about anyway :). The two devices together act like a NAS (using new technology that may replace standard RAID as we know it (my personal opinion)), but limitations like USB2 between the devices, no redundant gigabit connections, etc. are holding me back. Its been out for a while, so hopefully they will have a new version out soon with many of the missing features people have been asking for.

If you Google "online backup solutions" you'll get a long list of products out there (only a few of which I've looked into). So, what do you use or suggest?

Comments
gaspy's Gravatar More important than cost - do they offer any sort of real guarantee or compensation if they lose your data? What if they close down?

I am also interested in reliable backup solutions. In 11 years, the company I work for has accumulated hundreds of Gb of data - emails, video source files, flash, graphics, everything. Currently we have a backup server and offline backup on DVDs in multiple copies. It's far from ideal, but at the same time we're not very keen on entrusting important backups to a company that may not exist 3-5 years from now.

I myself have 10 DVDs full with RAW files... where do I put these?
# Posted By gaspy | 2/14/08 1:15 PM
Sean Coyne's Gravatar I use the free version of Mozy with my mac and windows. The early betas were a little buggy, but the current one works great and when my mac died last month, I was able to restore all the files w/o issue.
# Posted By Sean Coyne | 2/14/08 1:15 PM
Jeff Coughlin's Gravatar @Sean Coyne:
I'd be interested to hear about your experience. What was the process like to get everything restored? Was it like a disaster recovery option (click here to restore everything, including the OS)? If not (and you had to install the OS), did you have to reinstall all your apps? If yes on reinstalling apps, did you have to reconfigure them?

I'm not just looking for a solution that is just going to backup my documents.
# Posted By Jeff Coughlin | 2/14/08 1:21 PM
Jeff Coughlin's Gravatar @Gaspy:
I used to be a network engineer. For those types of backup solutions my clients would usually have tape backup (using GFS or something better) and move the wekly and monthly (and sometimes daily) tapes offsite. There are companies who offer just such a soltuion. They drive out to your location, pickup the tape(s), store them in a shielded fireproof device, and bring them to a storage location (with supposedly high security and fireproof methods in place). Companies that large cannot afford to lose data (especially backups). I was never involved with any of these services (so I don't know any services by name), but I remember asking my clients about them. The simplicity of it all was redundancy and security.
# Posted By Jeff Coughlin | 2/14/08 1:27 PM
dave's Gravatar time machine has been one of the best backup utes I have ever seen!

Ibackup is pretty good as well

you could also just drag your home folder to an external drive, i used to do that every night and if there was a failure then you could just plug the external drive back in and drop the whole folder onto your drive and it would be right there.

And all are free... backing up on a mac is light years ahead of a pc, especially since here is no registry.
# Posted By dave | 2/14/08 1:29 PM
Jeff Coughlin's Gravatar @Dave:
I hadn't mentioned Time Machine because it is offline storage. I do actually use Time Machine for redundancy purposes, but that's all. I don't find it a "great" solution yet for many reasons (no compression, no security (yes, anyone can take your external drive and have access to your files), no delta blocking (only backing up what it needs to. example: I have a tons of mail. Apple mail uses large files. If I receive just one email Time Machine has to backup a lot of data rather than just the one email change), no scheduling (Time machine backs up once an hour, I'd rather set a time), etc.).

There is a really good article by Joe Kissell you might want to gander at called "Time Machine: The Good, the Bad, and the Missing Features" http://db.tidbits.com/article/9270

Joe also wrote a good eBook a few months ago called "Take Control of Mac OS X Backups" which goes into a lot more detail http://www.takecontrolbooks.com/backup-macosx.html...
# Posted By Jeff Coughlin | 2/14/08 1:45 PM
Jeff Coughlin's Gravatar So as not to steal any credit, I should mentioned that I received some of that Time Machine info from the CrashPlan website (http://www.crashplan.com/features/timeMachine.vtl) as well as other sites I've been researching.
# Posted By Jeff Coughlin | 2/14/08 1:50 PM
dave's Gravatar Jeff,

I think for time machine security you just need to turn on file vault for that drive, I'm not sure how that would work though.

I just read that article and what I read wasn't too accurate. For example you can recover from a disaster with time machine very quickly and easily. And When it's doing the backup it isnt making a complete dup only the things that are changed, new or different and doesnt take up much resources.

You can also use an onboard drive and not go to an external drive, well at least I can do that on my new apple sever, havent tried it on laptop back cant see how you couldnt do that.

you can change things in time machine.
http://www.klieme.com/TimeMachineScheduler.html

Comes down to personal preferences, I have used quite a few programs (since i am still scared to death of failures, which still haunt me from my pc days) and I have basically given way to just using time machine and Ibackup. I just got a new MBP this week and I used ibackup to backup the things i wanted (like mail and browser stuff) and just restored them on new machine and was good to go, took about 10 minutes.
# Posted By dave | 2/14/08 2:10 PM
Dan B's Gravatar Jeff, I've been using Mozy for over a year now and it's worked wonderfully for my windows setup. From what I understand the newly released mac version has the same great list of features.

1. UNLIMITED storage for $50/yr
2. Keeps those files indefinitely but also allows you to revert to different versions within 30 days.
# Posted By Dan B | 2/14/08 2:24 PM
dave's Gravatar personally, I wouldn't be very comfy in putting my data on someone elses server, you just never know, ya know!
# Posted By dave | 2/14/08 2:29 PM
James Moberg's Gravatar I've used Amazon S3 and it is pretty secure. Using different S3 applications to access the same data can result in not being able to access the data. I'm most interested in using JungleDisk and then using my own backup software instead of some bundled-packaged solution that isn't robust enough.

I use (and highly recommend) SyncBack.
http://www.2brightsparks.com/syncback/
You can backup locked (in-use) files, file versioning, incremential/differential, and smart sychronization... and compress+encrypt files for additional security. All this and it runs on my U3 USB keychain. More info at:
http://www.2brightsparks.com/syncback/compare.html

Sorry to sound like an advertisement, but some of these plans come with their own software and lack critical features. JungleDisk + Amazon S3 + SyncBack is the solution I'm personally using.
# Posted By James Moberg | 2/14/08 2:45 PM
Darth Sidious's Gravatar I've been using Mozy for a few months now - it's ok. The price you can't beat, unlimited storage for $5/mo.

The only thing I haven't been to keen on, is if I suddenly dump a ton of new data (e.g. pictures and small video clips from my camera)... that initial back up is pretty slow, it can take over a day. Which (cough), impacts my XBOX Live experience. :) So I have to keep running over and canceling the backup (I have it scheduled to start in the night, but if it goes for more than 8hrs...).
# Posted By Darth Sidious | 2/14/08 3:48 PM
Sean Coyne's Gravatar @Jeff:
I just use the free version of Mozy so I can only backup a few files. I basically just backed up my Documents folder and was able to restore that. Its not exactly what you were looking for, but as far as the service itself it works well. I'm not sure if the paid service gives you more options.

It backs everything I specify quietly behind the scenes and doesn't interfere with what I am doing.

When I requested the restore it created a DMG file that I could mount and restore files from. When the hard drive died I just installed Leopard and all my apps then restored the files from Mozy.

I have since combined the Mozy service with Time Machine to a 500gb USB Drive. I haven't had to restore yet but it also seems to work fairly well. Its quick and does its think without intrusion.
# Posted By Sean Coyne | 2/14/08 6:37 PM
Jenny's Gravatar For all online backup and storage related info, I recommend this website:

http://www.BackupReview.info

This site has more than 400 online backup companies listed in its directory and ranks the top 25 companies on a monthly basis.
# Posted By Jenny | 2/14/08 10:00 PM
Matt W's Gravatar Does anybody use the "scratch my back, I'll scratch yours" solution? Why not buy a NAS, put it in a trusted relative's or friend's house, somehow get a secure connection between your PC and it, use whatever software supports such a connection, and ba-da-boom, you're backing up. Of course you can do the same for the relative.

Sure you may not have the power / connectivity redundancy of a data storage company, but I think most of us could cope with that.

That same NAS could even serve as your local backup. I haven't tried this. I'm also not knowledgeable enough to know how to set it up. But I'm sure a little googling would present a solution. Anyone done this?
# Posted By Matt W | 2/15/08 10:12 AM
Dadid Jones's Gravatar I used to be in the same boat as you guys, 100GB of file, exchange and SQL data spead across 3 servers and little bandwidth but looking for a way to back up offsite. I found a company called Perfect Backup, http://www.perfectbackup.co.uk , the reason I used them is because I used their software to create a local copy onto a USB and sent it to them. They uploaded it onto their servers and now I just backup my daily changes. If I need to dump another 10/20GB on my server I just send it to them on a DVD and they upload again. I now have a great onsite and offsite bakup solution. The other 3 majors are they send my data back within 24 hours on a USB drive should I lose it all, they also offer a £1,000,000 data restore guarantee and all data backed up is encrypted.
# Posted By Dadid Jones | 2/15/08 11:01 AM
Online Backup's Gravatar If you don't have a whole lot of stuff to backup, Mozy gives you 2 GB for free. They do erase the old backup copies after 30 days, so don't try and think you can use this as a versioning solution.
# Posted By Online Backup | 2/15/08 5:26 PM
Keith's Gravatar I am glad you have mentioned perfectbackup as I am using their free 1Gb account as a trial. Their service does seem to be very good, I am particularly interested in the fact they offer a £1,000,000 data restore guarantee as all the other online backup providers do not. My question is, are there any other suppliers out there who may be cheaper that offer the same guarantees?

Thanks
# Posted By Keith | 2/16/08 4:42 AM
Brent G's Gravatar Matt - for the 'trusted friend solution', take a look at the Thecus products. They are about the standard cost, but have a more powerful cpu, and thus better performance. On the downside, they have a poor reputation for support.

Brent
# Posted By Brent G | 2/17/08 10:09 AM
Jeff Coughlin's Gravatar @Brent,
I've used Thecus for a couple years now (for my NAS solution). Just the other day I had a HDD fail and the device was acting weird. I contacted their technical support through their website on a weekend and they responded within 5 minutes. After going back and forth with a couple emails my problem was resolved.

I'm not claiming whether their technical support is great or not (not having enough experience with it), but from my one experience the other day, I can say I did not have any issues.
# Posted By Jeff Coughlin | 2/17/08 11:18 AM
Remote Backup's Gravatar From what I hear Mozy has the best reputation. I'm going to use it myself as they support Macs now.
# Posted By Remote Backup | 3/5/08 4:40 PM
Jeff Coughlin's Gravatar @Remote,
I still haven't found anything that will give me a disaster-recovery-type solution, but I may also go with Mozy for now. Just keep in mind that their website says Mac support is still beta and only for 10.4 (not the current 10.5).

I'm curious, Mr. Remote Backup (if that is your real name :) )... you show your personal website as vionabackup.com. Why not use your own product (or was it a typo)? If you feel it is a product worth reviewing (even though it is currently listed invite-only) please feel free to share your thoughts (since it appears to be relevant to this discussion). Unfortunately the site has very little data and the copyright in the footer says 2006 (leaving one to think the product may have been abandoned during its beta program).
# Posted By Jeff Coughlin | 3/5/08 5:25 PM
rrr1001's Gravatar Why don't you backup directly from your NAS to Mozy or Carbonite..the NAS is just another PC, you can setup NAS to backup data to online provider. In this way, you get local storage(NAS) and online backup. Did I miss something?
# Posted By rrr1001 | 4/3/08 1:21 PM
Jeff Coughlin's Gravatar @rrr1001,
Like many NAS devices out there, the NAS I'm using has a simple boot prom (using a flavor of Linux OS) and does not allow a direct interface (mid you, I "could" create a plugin for it after learning their plugin architecture and leverage their API for the NAS, but I don't have the desire or time).

In essence the NAS I'm using is nothing more than a shared drive on my network with simple security built-in (managed through a web interface) and RAID for redundacy. And out-of-the-box I could not easily get the device to do anything but share data on my network (thus having it talk to a third-party service like Mozy is not an option for me).

I "could", however probably share the drive from my Mac (or PC) and have Mozy (or another service) backup the data. But that's not really what I'm looking for (it's starting to complicate things too much).
# Posted By Jeff Coughlin | 4/3/08 1:32 PM
rrr1001's Gravatar Jeff- Valid point ..NAS products for SOHO/Small Business are not easy to use. I am sure there are other folks like you who have similar pain points. I wonder why NAS vendors don;t provide a combo offer with somebody like Mozy /Carbonite...solves a huge pain point by combing local storage with online backup. Further, The online backup would be viewed as replica of on-premise Storage and can accessed from anywhere. User could print/email directly from "Cloud".
# Posted By rrr1001 | 4/3/08 3:04 PM